Refund policy
Return and Refund Policy for LetsFindMyCarPart.com
Effective Date: May 8, 2026
Welcome to LetsFindMyCarPart.com (“Company,” “we,” “our,” or “us”). This Return and Refund Policy explains how returns, refunds, and exchanges are handled for automotive parts purchased through our website.
By placing an order through our website, you agree to this Return and Refund Policy.
1. General Policy Overview
LetsFindMyCarPart.com is an online automotive parts retailer. Because we source products from multiple manufacturers and suppliers, return eligibility and warranty coverage may vary by product.
We do not independently guarantee that all items are returnable unless explicitly stated at the time of purchase.
2. Return Eligibility
Returns may be accepted only if all of the following conditions are met:
- The item is eligible for return under the manufacturer or supplier policy
- The return request is submitted within the applicable return window (if provided)
- The item is unused, uninstalled, and in original condition
- The item is returned in original packaging with all accessories, manuals, and components
- A return authorization (RMA) is obtained when required
Items that do not meet these requirements may be denied for return or subject to partial refund.
3. Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Installed parts
- Electrical components that have been used or tested after installation
- Special order items
- Clearance or final sale items
- Items damaged due to improper installation or misuse
- Items missing original packaging or components
- Products marked as “non-returnable” by the manufacturer or supplier
4. Fitment Responsibility
Customers are solely responsible for verifying:
- Vehicle compatibility
- OEM part numbers
- VIN-specific fitment
- Manufacturer specifications
- Installation requirements
Returns will not be accepted due to:
- Incorrect ordering
- Failure to verify fitment
- Customer installation error
- Misdiagnosis of vehicle issues
We do not guarantee compatibility beyond information provided by manufacturers or third-party catalog systems.
5. Return Process
To initiate a return, customers must:
- Contact our customer support team
- Provide order number and item details
- Receive return authorization (if applicable)
- Follow return shipping instructions provided
Unauthorized returns may be rejected or refused.
6. Return Shipping Costs
Unless otherwise stated:
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- Expedited shipping fees are non-refundable
In some cases, a restocking fee may apply depending on supplier or manufacturer policies.
7. Restocking Fees
Certain returns may be subject to a restocking fee, which may vary depending on:
- Supplier requirements
- Product category
- Packaging condition
- Handling requirements
Restocking fees (if applicable) will be deducted from the refund amount.
8. Refund Processing
Once a returned item is received and inspected:
- Refunds may be approved or denied based on condition and eligibility
- Approved refunds will be issued to the original payment method
- Processing times may vary depending on the payment provider
Please allow additional time for your bank or credit card provider to process the refund.
9. Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged during shipping
- Defective upon arrival
- Incorrect based on your order
You must contact us within a reasonable timeframe after delivery.
We may require:
- Photos of the item and packaging
- Proof of defect or damage
- Order verification
If approved, we will coordinate a replacement, refund, or supplier claim depending on availability and policy.
10. Manufacturer Policies and Warranties
Many products sold through LetsFindMyCarPart.com are covered by manufacturer warranties or supplier return policies.
In such cases:
- Warranty claims must be handled according to the manufacturer’s process
- Warranty coverage is provided solely by the manufacturer or supplier
- We are not responsible for approving or denying warranty claims
We may assist customers in initiating manufacturer claims when applicable.
11. Installation Disclaimer
We are not responsible for any issues resulting from:
- Improper installation
- Incorrect diagnostics
- Use of incompatible parts
- Failure to follow manufacturer instructions
- Labor or mechanic charges
- Vehicle damage during installation
Installed items are generally not eligible for return unless defective and approved by the supplier.
12. Order Cancellations
Orders may be eligible for cancellation only if they have not yet been processed or shipped.
Once an order has been processed or shipped, it may be subject to:
- Return policy requirements
- Supplier restocking fees
- Refusal of cancellation
Custom or special-order items typically cannot be canceled once processing begins.
13. Refund Exceptions
We reserve the right to refuse refunds or returns in cases involving:
- Fraudulent activity
- Abuse of return policy
- Repeated return violations
- Misuse of products
- Altered or modified items
14. Limitation of Liability
To the fullest extent permitted by law, LetsFindMyCarPart.com is not liable for:
- Vehicle damage
- Labor or installation costs
- Loss of use of vehicle
- Business interruption
- Consequential damages
- Misdiagnosis of vehicle issues
- Improper installation outcomes
Our liability is limited to the purchase price of the item in question.
15. Policy Changes
We reserve the right to update or modify this Return and Refund Policy at any time.
Changes become effective immediately upon posting to the website.
Continued use of the website or purchase of products constitutes acceptance of any updated policy.
16. Contact Information
If you have questions regarding returns or refunds, contact us at:
Email: info@letsfindmycarpart.com